Terms and Conditions

1. Introduction

Welcome to VoltPay Utilities Ltd. (referred to as "we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our website, services, and products provided by VoltPay Utilities Ltd. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Services Offered

VoltPay Utilities Ltd. provides innovative energy solutions, including but not limited to smart meter installation, prepaid energy solutions, utility bill management, energy efficiency consulting, and customer support for prepaid accounts. Specific details of each service are available on our Services page and may be subject to additional terms.

3. User Obligations

3.1. Account Registration

To access certain features of our services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Using our services for any unlawful purpose or in violation of any local, national, or international law.
• Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the service.
• Engaging in any activity that harasses, abuses, or harms another person.
• Impersonating any person or entity.

4. Payments and Billing

All services are subject to applicable fees as outlined in your service agreement or on our website. You agree to pay all charges incurred by you or any users of your account at the prices in effect when such charges are incurred. Payments are typically processed via secure third-party payment gateways. For queries regarding your bill, please contact support@voltpay.co.uk.

5. Limitation of Liability

To the fullest extent permitted by law, VoltPay Utilities Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use or alteration of your transmissions or content.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of VoltPay Utilities Ltd. or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works of any content without prior written permission from VoltPay Utilities Ltd.

7. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

9. Contact Information

If you have any questions about these Terms, please contact us:

• By email: support@voltpay.co.uk
• By phone: +44 20 7946 0958
• By mail: 14 Regent Street, London, SW1Y 4PE, UK